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3. How do I reset my own login password, if I've forgotten it?

Resetting your login password2:23

"How do I reset my own login password, if I've forgotten it?"

Sometimes you may find that you've forgotten your own login password, and can't log in.

To reset your own login password, if you've forgotten it:

  1. First, from the home page, tap: Login (at the top)
  2. Then tap: Forgot? (at the bottom)
  3. Next, type in your login email.
  4. And tap: Send password reset
  5. And you'll see a confirmation that a password reset email's been sent.
  6. Now, look in your email inbox, and open the password reset email once it arrives.
  7. Before you tap the Set new password button, there's a few things in the email to take note of.
  8. First, you've got 10 minutes from receiving the email, to tap the button. The 10-minute time limit is for your own security.
  9. Next, if you didn't request the password change, you can safely ignore the email. Your password hasn't been changed, and never tap the button if you weren't expecting the email.
  10. And also, never forward the email to anyone else. The "never forward" warning is also for your own security.
  11. Now, when you're ready, tap: Set new password
  12. And once the "Set new password" page opens, type in your new password.
  13. Then tap: Save new password
  14. And you'll be logged back in to 1st Money, and you'll see a confirmation that your new password's been saved.
  15. And finally, if you ever want to change your password again, tap: MenuChange password

Keep in mind that:

  • Your new password must always be 8 characters, or longer.
  • And your password must have at least one uppercase letter, one lowercase letter, and one number.
  • Also, if you've sent more than one, only the most recently sent password reset email works.
  • The most recently requested email automatically cancels all the previous requests, so those emails no longer work.

And that's it! That's everything you need to know about how to reset your own login password, if you've forgotten it!

Updated: Sat, Feb 24, 2024.

© 2020–2024 1st Money UK Holdings Ltd. All rights reserved.
www.1st.money/help/General/Login/3._How_do_I_reset_my_own_login_password,_if_I've_forgotten_it