How do I send a reset email if a person's forgotten their password?

"How do I send a reset email if a person's forgotten their password?"

Sometimes you may find that one of your people has forgotten their own login password, and can't log in.

To send a login password reset email to one of your people:

1. First, select the person who's forgotten their password on: MenuPeople
2. Then scroll down to their "Self onboarded" heading, and tap it to expand it, if it's collapsed.
3. Next, look for the "Password" row, and hover your mouse over it.
4. And tap the "Send password reset" button (at the end of the row).
5. You'll now get an "Email sent" confirmation.
6. And finally, you can get back in touch with the person who's forgotten their password, and ask them to check their email.

Keep in mind that:

• There's no way for an admin to see or change another person's password.
• The best you can do is to tap the "Send password reset" button so the person can reset it for themself.
• Also, if you've sent more than one, only the most recently sent password reset email works.
• The most recently sent email automatically cancels all the previous requests, so those emails won't work anymore.

To learn more:

• About how a person resets their own password, once the email arrives, watch the video on: Resetting your login password

And that's it! That's everything you need to know about how to send a password reset email!