2. About us
1. How do I contact you?
Reach us on any of our details.
Chat support
1st Money's free support ... We're here Mon to Fri, 12 noon to 4 pm, UK time.
Email support
You're welcome to email us anytime: hello@1st.money
Press & media
Have a media inquiry? We'd love to hear from you. Tell us, and we'll get you on a call with the right person. Learn more: 1st.money/press
Updated: Sat, 9 Nov 2024.2. I think I've found a bug. How do I report it?
Please report any problems or bugs to us.
Reach us on:
- 1st Money's free support ... We're here Mon to Fri, 12 noon to 4 pm, UK time.
- Or email us: hello@1st.money
3. Who do I contact if there's a problem?
We're available: We're here Mon to Fri, 12 noon to 4 pm, UK time.
Reach us on:
- 1st Money's free support ... We're here Mon to Fri, 12 noon to 4 pm, UK time.
- Email: hello@1st.money
4. Which countries are you launching your products for?
The UK, then the U.S., and Australia.
After launching in the UK, we expect to then launch in the U.S., and Australia sometime after.
Other countries may follow after that.
Updated: Fri, 29 Nov 2024.5. What services do you provide?
We provide the following services:
- 1st FREE+ Payroll & HR
- FREE 1st FREE Onboarding
- FREE 1st FREE Time Off
- FREE 1st FREE Expenses
- FREE 1st FREE Timesheets
- FREE 1st FREE TimeSpot
- FREE 1st FREE HR Docs
- FREE 1st FREE Leave
- FREE 1st FREE Offboarding
- FREE 1st FREE+ Accounting integrations
- PRO 1st PRO Pensions
- PRO 1st PRO CIS Construction Industry Scheme
- 1st PRO Monthly Bookkeeping
- 1st BETA Ask AI
- Customer reviews
- FREE 1st FREE+ Payroll & HR
- FREE 1st Money for Windows
About. How big is your company?
The number of our employees is growing.
See how big our team is (and see the team's photos): 1st.money/about
Updated: Sat, 9 Nov 2024.About. How long have you been in business?
We first opened our doors in 2020.
We've now been in business for 6+ years.
Updated: Sat, 9 Nov 2024.About. What's the mission of your company?
Our mission is:
"Build a world where everyone gets better pay."
We believe the mission can be achieved by giving businesses, both small and large, access to high quality, free software. For us, the journey starts with free payroll, HR, and attendance.
Updated: Sat, 9 Nov 2024.About. What technologies did you build with?
We've used a variety of software and services to build with. Where possible, we've used open source software.
We're built with:
| Category | Vendors |
|---|---|
| Hosting | DigitalOcean |
| Server OS | Debian |
| Desktop OS | Ubuntu Desktop, Mac OS X, Windows, Azure VM |
| Virtualization | Vagrant, VirtualBox, Parallels, Azure VM |
| Web server | Nginx |
| Data layer | MySQL, Redis |
| Code | HTML, SCSS, PHP, TypeScript, jQuery, JavaScript |
| Code management | Git, GitLab |
| Configuration management | SaltStack |
| Tools | PhpStorm, Gimp, Double Commander, Total Commander |
| Collaboration | Pop, Slack, Gmail, Trello, Google Drive |
| Customer service | Tawk.to, Groove, G Suite |
| Art | Gimp, SVG |
| Demo videos | OBS Studio, HandBrake, Amazon Polly, Azure TTS |
About. Where are you based?
Our main office is in Chorley, UK.
We operate with our team spread across the UK, New Zealand, and other countries.
Updated: Thu, 15 Oct 2026.Can I pay you to add a feature?
If you'd like a feature added that others might also want, share your idea by contacting us.
We're focused on building features that benefit the entire community.
If you've got a feature request, let us know on 1st Money's free support ... We're here Mon to Fri, 12 noon to 4 pm, UK time.
If it's a feature others might benefit from, we may add it as a standard feature in 1st Money. Many of our best features come from your ideas.
See all the ideas: 1st.money/ideas
Updated: Mon, 10 Feb 2025.Can I trust you with my data?
We won't spam you, and won't sell your private info. We're here to build software that helps you grow your business.
Our promise to you:
- We won't spam you.
- We won't sell your private info.
- We'll keep building great software.
How can I persuade you to add my favourite feature?
We're always interested in adding new ideas.
If you've got a feature request or new idea, let us know at 1st Money's free support ... We're here Mon to Fri, 12 noon to 4 pm, UK time.
See all the ideas: 1st.money/ideas
Updated: Mon, 10 Feb 2025.How do I find a feature I've used before?
To find a feature:
- Tap:
- Type into the search box:
I'd like to work at your company. How do I apply?
To apply for any of our openings, take a look at our jobs page.
To apply for a job:
- Go to: 1st.money/jobs
- Tap one of our open vacancies (at the top).
Investment. Are you interested in taking investment or selling?
Currently, we're considering taking outside investment, but we definitely don't have any plans to sell the company.
Our mission is:
Updated: Sat, 9 Nov 2024."Build a world where everyone gets better pay."
Investment. Who are your investors?
We currently have no investors.
- We're 100% boot-strapped (self-funded).
- We haven't taken any outside investment (yet).
- We've got savings in the bank.
- We're a team of passionate individuals who really care about building something great.
My project's confidential. Can trust you?
We won't enter into discussions with any other party concerning your business.
Some steps we take to protect your data:
- We won't publish case studies that may allow the identification of your org, without your express permission.
- All our employees sign a non-disclosure agreement that comprehensively protects your confidential info.
- Our HR department personally re-trains all employees on their confidentiality obligations every six months.
- Our employees have signed agreements are digitally archived and available for inspection for security and auditing purposes.
Press. How do I arrange to write about you for my blog?
We welcome enquiries from the press, reporters, journalists, and bloggers.
If you're a journalist who's interested in our business story, please get in touch.
Reach us on 1st Money's free support ... We're here Mon to Fri, 12 noon to 4 pm, UK time. Our customer happiness team gets you through to the best person.
Also see our press page: 1st.money/press
Updated: Mon, 1 Jun 2026.Press. Where can I get photos and images for my article?
Download photos and marketing images for redistribution at our press page: 1st.money/press
You're welcome to redistribute the materials on our "Press" page. You don't have to ask.
Updated: Sat, 4 Oct 2025.What's the legalities to start using your services?
Using our services means you agree to our Terms of Service and Privacy Notice.
- Terms of Service: 1st.money/terms
- Privacy Notice: 1st.money/privacy
There's no other legal formalities.
Updated: Sat, 4 Oct 2025.Where can I find a copy of your terms and privacy docs?
See our Terms of Service (ToS) and Privacy Notice:
- Terms of Service: 1st.money/terms
- Privacy Notice: 1st.money/privacy
A print version and list of changes over time can also be found on those pages.
Updated: Sat, 9 Nov 2024.www.1st.money/uk/help/2._About_us/
