4. Pricing

"How do I work out what 1st Money Payroll's going to cost me?"

At 1st Money, we've worked hard to make our pricing as clear as possible, so we hope that the following answers help.

"Can I really use 1st Money for free?"

Yes, you're more than welcome to make full use of all our free products. Use them as much as you like, and for as many people as you like.

If a product's marked as free, it won't cost you anything. Even if you use them with 1,000s of employees.

We don't have any plans to ever charge for our free products.

"Is the Tax Filing optional?"

Yes, our Tax Filing service is optional, and there's many situations where you'd never need it.

For example, if you've got contractors, advisors, external accountants, and unpaid interns, it's likely that you'd never have to file taxes for those people.

That means you can add all those people to your 1st Money org and never have to pay for their unused tax filing. But even though those people would cost you nothing, you can still provide them with full access to all the free features.

"Is the Pension Filing optional?"

Yes, our Pension Filing service is also optional.

In addition to the contractors, advisors, external accountants, and unpaid interns already mentioned, there are also employees who opt out of pensions.

For all those people, you'll never have to pay for their unused pension filing. And like above, even though those people could cost you nothing, you can still provide them with full access to all the free features.

"How do I stay on the FREE+ plan?"

Our FREE+ product keeps things free for smaller companies that have less than 4 payrolled people and don't use any of our PRO features.

To work out your org's number of payrolled people, we only count people with a payslip filed with HMRC over the month most recently ended. We also count anyone who ran any paydays (over the month most recently ended).

If it's less than 4 people, and as long as you're not using any PRO features, you'll pay nothing for that month. PRO features includes: weekly or fortnightly paydays, hourly pay rates, Pension Filing, CIS construction industry scheme, student loans, and directors.

"How do I move to the PRO plan?"

There's one of two things that have to happen for your org to be moved to the PRO plan.

First, you've got to have at least 4 payrolled people in your org for the whole month.

Or, alternatively, at least one of your people uses a PRO feature at some point during the month. PRO features includes: weekly or fortnightly paydays, hourly pay rates, Pension Filing, CIS construction industry scheme, student loans, and directors.

If either of those things happen you'll be automatically moved over to the PRO plan.

If, at any point in the future, you've got less than 4 payrolled people, and you're not using our PRO services, we'll automatically move you back to the FREE+ plan.

In other words, we'll never bill you for the PRO plan if you're not using it.

"What's the PRO pricing?"

Once your org's been moved to the PRO plan, your billing changes. You'll be billed based on how many of your people are payrolled during the month.

Our minimum PRO billing is for 4 payrolled people. If your number of payrolled people is less than 4, we'll round it up to 4 people. However, if not even one of your people is payrolled during the month, then that month's free. As long as you're not using our weekly or fortnightly paydays, hourly pay, Pension Filing, CIS construction industry scheme, student loans, or directors.

Which means that if your company goes dormant, you won't receive a bill from us. You could go dormant for months, or even years, and your data's still safe.

"What's your refund policy?"

If you ever get a bill that you feel's incorrect, please get in touch.

We're always trying to improve, and are happy to go through the bill together with you. And we'll issue a refund to you, if we ever got it wrong.

"What's CIS?"

CIS is a specific HMRC payroll tax for builders, subcontractors, or other contractors in the construction industry.

If you're not in the construction industry you won't ever need CIS.

"What about directors?"

Directors are discounted compared to standard employees. You'll pay a reduced rate per director, per month.

Standard PRO pricing only applies if a director uses PRO features, or if you grow beyond a small number of directors.

"Any hidden costs?"

There's no other hidden costs. We don't charge any setup costs, and you can use our free customer service as much as you need, also at no cost.

Prices don't include VAT, and you never pay VAT to us. If you're VAT registered, you pay the 20% VAT direct to HMRC on your VAT return (via reverse charge) and usually reclaim it on that return.

"How do I pay?"

As all of our billing is usage based, we'll invoice you for the month, by email, on the 7th of the following month.

In the email you'll see a clear breakdown of your bill, if any, for that month. Once you've set up your monthly billing card, we'll automatically settle the payment for you, on the 7th of each month.

Again, if you ever get a bill that you feel's incorrect, or if you ever have any other questions, get in touch with us.

We're always happy to help.

And that's it! That's everything you need to know about our 1st Money pricing!