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My webcam isn't taking portrait photos, how can I fix it?

When asked to turn on your webcam, tap: Allow

When you tap Take photo the photo booth opens. If it's your first time, you're asked to Allow your webcam:

See other browsers
Chrome
Tap: Allow
Firefox
Tap the drop down triangle and tap: Always Share
Edge
Tap: Allow

If it still doesn't work, make sure your webcam isn't in use by another piece of software.

And finally, make sure it's not blocked in the browser settings:

See other browsers
Chrome
- Go to: Menu > Settings > Show advanced settings > Privacy > Content settings > Media > Manage exceptions - Make sure it's set to Allow for https://www.1st.money.
Firefox
-Go to: Menu > Options > Privacy & Security - Look for \"Camera\": Settings... - Make sure it's set to Allow for https://www.1st.money.
Edge
- Go to: Menu > Settings > Site permissions > Camera - Make sure it's set to Allow for https://www.1st.money.
Updated: Fri, 9 Feb 2024.

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© 2020–2024 1st Money UK Holdings Ltd. All rights reserved.
www.1st.money/help/Other/My_webcam_isn't_taking_portrait_photos,_how_can_I_fix_it