Why's Ask AI providing inaccurate responses?

"Ask AI" uses AI to streamline your workflow in 1st Money. However, Ask AI can occasionally produce "hallucinations" unrelated to your actual database records.

Ask AI isn't a substitute for professional counsel.

While Ask AI can summarise payroll figures, it doesn't possess the judgement of a licensed professional.

• No professional relationship: Usage of Ask AI doesn't create an attorney-client or accountant-client relationship, and doesn't serve as your legal or tax advisors.
• Compliance & risk: Relying solely on AI for sensitive HR compliance, tax calculations, or labour law interpretations poses risks. 1st Money isn't responsible for penalties or damages resulting from actions taken based on AI guidance that wasn't independently verified.

Always consult a licensed attorney or accountant in your jurisdiction for specific situational advice.

The "Human-in-the-Loop" safeguard

To reduce the risk of data errors, we've designed Ask AI with a "Human-in-the-loop" step for all database changes.

Ask AI never executes changes automatically:

• You'll always be shown a confirmation to approve the specific change.
• It's your responsibility to verify the accuracy of these changes before you tap approve.

When to switch to live support instead

If Ask AI's giving you confusing info about 1st Money, or if you suspect it's wrong:

1. Verify the data: Cross-reference the answer with the actual records on the screen.
2. Contact human support: Contact our business-hours live chat support.

Our human support agents are here to help. However, they're prohibited from answering compliance questions or giving legal counsel.

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