Is my financial data secure, and who can see it?

Yes. Your bank account is connected using the built-in bank feed feature of QuickBooks, Xero, or Zoho Books. Connections are read-only, and your data is encrypted in transit. We maintain a written information security programme, with a named individual responsible for it, and we review our security controls at least annually.

Access: Access to your books is limited to your dedicated bookkeeper, a second bookkeeper we assign if yours is unavailable, and the named 1st Money experts who supervise the work. They all work from our secure, managed offices. Nobody else is assigned to your books. However, you can always decide to explicitly grant access to your own users, such as your chartered accountant, or team members.

Payroll: Your dedicated bookkeeper also sees your payroll data, including salaries and bank details, because payroll and your books are the same picture. Which means your payroll questions can go straight to your own dedicated bookkeeper.

Never sold: Your financial data is never sold to third parties, and it's never shared for anyone else's marketing.

Suppliers:

• The only outside companies that handle it are the suppliers we need to run the service: your accounting package and the bank feed provider it uses, our hosting provider, our email, in-app live chat, and phone providers, and the AI provider that helps with transaction categorisation. Each supplier we engage works under a written data processing contract with us, and our privacy notice describes them.
• You're welcome to reach us on WhatsApp, Messenger, Slack, Microsoft Teams, Google Meet, or Zoom. Those conversations run under that platform's own terms with you, rather than under a contract with us. Please send documents through email or in-app messaging instead.
• Where you use your own QuickBooks, Xero, or Zoho Books, the bank feed sits within your contract with them rather than ours.

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